• To return merchandise for credit or replacement, you MUST:
  • Email mail@avenelhomehealth.com or call us toll free at 1-877-706-4480 with your order id number and reason for return.
  • Packages cannot be returned directly to the manufacturer or the shipping warehouse.
  
  
• All returns must be in their original packaging.
• Returned items that have suffered physical damage by the customer will not be accepted for any reason.
• All products purchased from Avenel Home Health may be returned within a period of 30 days from the date of purchase.
• Only those items specifically designated as being on Back-Order may be returned within a period of 30 days from the date of delivery.
• All returns are subject to a 25% restocking fee.
• Shipping is non-refundable. All international returns must be prepaid by the customer.
• Credit for purchases will only be issued once the returned item has been received, inspected and processed by the shipping/receiving department. Customers whose returned merchandise arrives with missing parts or components will be charged for the missing parts in addition to the restocking fee. Prior to issuing credit a customer service representative will contact the client via phone, email or fax and inform them of the total credit to be issued to the customer's credit card.
• Orders for products that are available in stock and which are placed prior to 3pm Eastern time during the regular work week are typically processed within 2-4 hours. Orders placed after 3pm Eastern time, on weekends or holidays are processed the following workday. An order cancellation fee of 10% will be charged on all orders that have already been processed, but not shipped.
• All used medical equipment is a final sale and are not refundable or exchangeable without a prior written permission from Avenel Home Health.
• Due to the nature of items in the Specials section (as identified by Avenel Home Health), returns for credit or replacement will be limited to those products that are damaged or defective upon delivery. Due to limited stock, replacements for Special category products may not be available immediately.
• Defective medical products will be exchanged with the same products.
• Items such as exam tables, treatment, storage & narcotics cabinets, mayo stands, hospital beds, lift chairs, customized power chairs, wheelchairs, scooters, etc. as well as any custom/special orders are not returnable and nonrefundable. These products cannot be returned to Avenel Home Health and may only be repaired or retuned to the manufacturer at the manufacturer's discretion. All written product warranties will be honored by the product manufacturer.
• Any product that has been worn or came into contact with the human body is not returnable or refundable. Items such as pillows, diapers, mattresses, cushions, hand splints, commodes and other medical supplies and products are single-use patient items and cannot be returned due to state and federal regulations.
• Avenel Home Health is not liable for shipments made to us. We recommend that our customers use shipping companies as UPS, FedEx, DHL/Airborne Express or the U.S. Postal Service with good packaging (original packing preferred) and full insurance paid. The Order ID number that was issued to you should be clearly written on the top of the box and not covered by any labels. Some of the products will be shipped directly to the manufacturer. Please contact us for proper shipping instructions.

• Product part numbers or product description
• Quantity per product
• Method of payment
• Shipping destination
• Date required

We will email or fax you a copy of your quotation within 72 hours after we receive your complete inquiry. We reserve the right not to participate in the quoting process. We will only accept wire transfer in advance. Customer is responsible for all border duties and fees.